Starting a Campaign on Gogoboon

Q: Can anyone start a campaign on Gogoboon?
A: As long as you have a worthy cause we’re happy to have you on board the site. Learn more about getting started here.

Q: What should i prepare to launch my campaign?
A: Check out this reference campaign for some ideas, and then head over here for a full list of the content you need to launch a successful campaign.

Merchandise and Payments

Q: Do you have an office or store where I can view the merchandise?
A: Yes, we welcome you to visit our office on appointment, at Monstar-Hub at the following address:
Monstar-Hub, Room 309, 302 Ratchadaphisek Rd, Khlong Toei, Bangkok 10110, Thailand

Q: How can I pay for my order?
A: You can pay via Credit Card & Debit Card or by Bank transfer directly to our account. These payment options are powered by Omise, our Payment Gateway provider.

Q: What type of credit card or debit card do you accept?
A: We accept VISA, MASTERCARD and JCB credit card and debit cards.

Q: Is my payment secure ?
A: Yes, it is totally risk free. Our site is secured in compliance with the highest industry standards – You can check our certificate for yourself at this link. Furthermore a Secure Payment Gateway facility ensures all credit card details are encrypted so it is safe and easy to use. Our staff cannot see your credit card details.

Delivery

Q: Where do you deliver?
A: We are glad to deliver all over Thailand by EMS. In Bangkok, we deliver via Kerry.

Q: How much is the delivery fee?
A: Delivery is free in Thailand!

Q: How long does the shipping take?
A: We deliver within 1 business day in Bangkok, and up to 3 business days up country. Your order will be processed and sent on the same day but shipping time is dependent on Thailand post schedules for EMS packages.

Q: Can I track my order online?
A: Yes, you can. We ship via Thailand Post EMS Express service or Kerry and provide an online tracking code.

Returns and Refunds

Q: What’s your returns policy?
A: You’re welcome to return any item you purchased from us via post, messenger, or in-person to our office, for a rebate on our website. Please attached a copy of your receipt.

Q: What are your business hours?
A: We normally operate from 10AM to 6PM, Monday to Friday, excluding Thai and international holidays.

Q: How can I contact Gogoboon?
A: You can contact us during business hours by phone (+66-95-524-8342), e-mail (anthony [at] gogboon.com).